I am a senior UX writer with experience in voice, web, and product design. I have a passion for creating delightful experiences for users with verbiage that is fun, helpful, and engaging. I have a wide range of experience in film/TV, telecommunications, finance, and technology that I draw from when mentoring and providing thought leadership on content design.

 

  • Lead UX Writer | April 2021 - Present

    • Launched Buy with Prime merchant console and button widget for merchant DTC sites.  

    • Trained and mentored three writers to become UX writers.

    • Wrote the style guide used for Buy with Prime UX writing, branding, and marketing copy.

    • Lead UX writer and editor for all UX writing workstreams.

    • Manager for two junior UX Writers, assigning sprint workloads and giving direction on roadmap initiatives.

  • UX Writer & Spokesperson | January 2018 - April 2021

    • Official speaker for Alexa Skills Kit at in-person conferences and online events on voice design.

    • Editorial bar raiser for published voice design content on the Alexa Developer portal (https://developer.amazon.com/en-US/alexa).

    • Launched Alexa Blueprints (https://blueprints.amazon.com/) and created help documentation for the product.

    • Wrote the Alexa Design Guide for Developers (https://alexa.design/guide).

    • Created workshop materials to teach skill building to beginners.

    • Taught workshops and provided design guidance in person and live streamed on Twitch.

  • UX Writer | September 2016 - January 2018

    • Rewrote the ad building process for Amazon sellers.

    • Added contextual help around ad building, keyword auctions, and analytics pages.

    • Audited and rewrote the information architecture around a redesigned set of metrics tables.

    • Launched Headline Search Advertisements for Amazon sellers.

    • Wrote UI verbiage for Amazon Stores, including help content for the page builder components.

  • Content Strategist | July 2015 - June 2016

    • Worked with UX designers and software developers across Fidelity products to make sure the Fidelity tone of voice, branding, and product verbiage was effective for all customers.

    • Created UX content documentation, prototype audits, and taxonomical outlines for Fidelity Institutional products.

    • Interviewed technical experts such as financial advisors as well as back end developers to interpret and synthesize better verbiage on new financial services product lines.

    • Worked on improving and updating production product systems such as Streetscape and WealthCentral platforms used by large investment firms and advisors. Item description

  • UX Design, Training, & Content Strategy | December 2014 - July 2015

    A&E Networks: Wrote technical manuals and conducted in-person training sessions for in-house software

    KarmaServe: Site Design & Tutorials

    iTech Cellular: Site Design

    Equine Affaire: Print Materials Copywriter

    LexisNexis: Website Copywriter

  • UX Writer | April 2013 - December 2014

    • Wrote and edited all user interface verbiage for Samsung flagship mobile phones and tablets in the United States including: Galaxy Note 3, Note 4, S4, S5, Note 10.1, Tab 4, and the Galaxy Gear line.

    • Created an internal UX style guide for Samsung to use across all flagship devices.

    • Reduced customer service calls to Verizon by inserting new contextual help content into the Verizon apps.

    • Integrated Verizon’s Visual Voicemail & Calling UX with Samsung’s style guide to create a more seamless experience going between native Samsung apps and Verizon services.

    • Wrote acting scripts for help videos for all device types and instructions for new accessibility features for visually impaired users.

    • Amazon Alexa Twitch Channel​: Live stream shows on design, webinars, skill building, and robots.

    • re:Mars, Las Vegas 2019​: Co-hosted workshops on smart city skill designs and a sci-fi game skill.

    • Voice Summit, Newark, NJ 2019​: Taught design workshops on dialog writing, storyboarding, and documentation handoff to engineering.

    • Dev Days (throughout the US)​: Taught design writing at free educational events to learn how to build skills.

    • re:Invent, Las Vegas 2019​: Ran workshops and gave lectures on writing for design and creating your first skill.

    • Project Voice, Chattanooga 2020​: Presented topic on customer retention in voice design.

    • Convey UX, Seattle 2020​: Participated in a discussion panel with other Seattle professionals in voice design.

    • Alexa Design Guide​ (https://alexa.design/guide)

    • Samsung Flagship Phones – Verizon (Galaxy S4, S5, Note 3, Note 4, Note 10.1, Tab 4, Galaxy Gear)

    • Wise Dolls​ (Screenplay – Barenholtz Productions)

  • BRYN MAWR COLLEGE​ - Bryn Mawr, PA. Graduated 2009. Bachelor of Arts in English/Creative Writing, Minored in Film and Geology.